1. Are the items added to my cart reserved? 

    Adding items to your cart does not mean the item(s) is reserved. Your order is only confirmed upon payment completion. For faster checkout, we recommend logging in before any Launch or Sale.

  2. How do I use my Promo code?

    You can simply input that code upon check out at the "Order Summary" stage of your check out process. Click on “Apply” and if the code is valid, the discount will be reflected instantly. Do take note that the Promo code field is case sensitive and usually only valid for a specified promotional period. Certain mobile devices auto-caps/auto-corrects, so be sure to check the code that you have entered before clicking ‘Apply’.

    If you require further assistance, feel free to send us an email with a screenshot of the error message.

    Promo code has to be entered upon purchase to be valid. Discount can't be applied on an order retrospectively (i.e. after it has been successfully made).

  3. What is a backorder?

    A backorder is an advanced order for an item that is currently out of stock. The arrival of the backorder is typically 2 - 6 weeks depending on design. Your backorder will be processed and dispatched when they arrive at our office as per your chosen shipping method when it was purchased.

  4. I intend to buy both in-stock and backorder designs. How is postage calculated?

    If you have ordered an in-stock item and a backorder item, you will be able to opt for a "Separate Delivery" upon check out. In this option, you will be charged twice for the delivery fee. We will first dispatch and mail out the in-stock item to you and once your backorder item arrived, we will arrange for the second delivery. However, you may also choose to wait for your backorder item to arrived and deliver everything at one go. In this option, you will only be charged once for the delivery fee.

  5. I really wanted an item but it’s sold out. What can I do?

    If you are interested in purchasing a sold-out item, you can join the Waiting List. If a backorder is opened, you will be informed via email.

    Alternatively, you can subscribe to our mailing list and follow our social media channels for news on latest backorders.

  6. When will my backorder arrive?

    The estimated time of arrival (ETA) of the backorder is stated on the product page.

  7. I missed the backorder's closure date. Can I still join the backorder?

    We continue to accept backorders as long as you are able to add them to cart, even after the backorder closure date. This is because we always order some extra pieces in case some customers miss out on the backorder. 

    However, in rare cases where we have insufficient quantity due to defects or when the eventual stock quantity that arrives is less than what was ordered, priority will be given to orders that are placed before the backorder closure date.

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